Answer repeat questions
Use approved business content for the details customers ask about again and again, such as operating hours, services and how to get started.
VERSYS MEDIA / WHATSAPP AI SUPPORT
WhatsApp AI support.One shared inbox.Human handoff.
We configure WhatsApp AI customer support around your company information, common questions and escalation needs. You keep a shared inbox and a clear way for your team to take over.
Built around approved business knowledge, responsible AI use, and a clear path to human support.
GUIDED PRODUCT SIMULATION / TRY IT YOURSELF
Watch the Help Desk in action.
Explore the real Help Desk experience in a safe, interactive simulation. Watch the AI answer WhatsApp messages, follow the human handoff, see contacts saved automatically, and explore Dineplan guest context.
Interactive demonstration using fictional customer and booking data. No WhatsApp messages are sent, no reservations are created, and nothing changes in a live Help Desk account.
SETUP IS PART OF THE SERVICE
An agent needs your business knowledge, not just a prompt.
We help connect approved information, define handoffs, test real questions and plan how the support team uses the system.
What this could change for your team
A better first reply. A clearer path to a real person.
Customers don't care how complicated your support tools are. They want useful answers and a way forward. A well-configured WhatsApp AI agent can handle straightforward questions while your team focuses on the cases that need judgment.
Keep people in the loop
Route complicated, uncertain or sensitive conversations to your team, with customer history available in a shared workspace.
Manage your own setup
Use your company's WhatsApp connection, approved knowledge and AI settings. Review customer conversations, contact records and operational activity.
Make support feel helpful
Give the agent answers that sound like your business.
The starting point is not a huge automation flow. It's a set of correct, approved answers. We help turn that knowledge into an AI-assisted customer service workflow with clear limits.
- Explain what services you offer and who they suit.
- Share operating hours, locations or the next booking step.
- Answer frequently asked questions from your own content.
- Hand off a complaint, exception or uncertain answer to a person.
Example conversation
Customer
Do you take bookings on Saturdays?
Do you take bookings on Saturdays?
AI agent
I can help with that. Here are the booking hours and steps approved by the team. Would you like the booking link or to speak with someone?
I can help with that. Here are the booking hours and steps approved by the team. Would you like the booking link or to speak with someone?
Customer
I have a special request.
I have a special request.
AI agent
Let me hand that over to the team so they can help directly.
Let me hand that over to the team so they can help directly.
Illustrative example only. Actual answers depend on your approved content, workflow rules and WhatsApp configuration.
Setup and onboarding
We help you go from an idea to a tested support workflow.
You don't need to arrive with a complete technical specification. Bring your common customer questions, your support process and the problems you want to reduce. We'll scope the account connections, AI configuration and handoff requirements together.
Understand your business
Discuss customer questions, response priorities, support hours and what should always go to a human.
Connect your accounts
Plan a supported Meta WhatsApp Cloud API connection and your company's OpenAI configuration, subject to account eligibility.
Configure knowledge and handoff
Set approved answers, client workspace permissions, AI behavior and conditions that transfer a conversation to your team.
Test before launch
Walk through real scenarios, check what happens when the agent is unsure, and review your team's ability to take over.
Discuss your company's setup
Scope, compatibility, pricing and timeline are confirmed after we understand your requirements.
WhatsApp InboxLive support conversations
AI Customer RepliesUsing your OpenAI key
Human HandoffTake over when needed
Knowledge BaseApproved business knowledge
Contacts & HistoryContext across conversations
Reports & ActivityOperational visibility
Try it yourself
Message the WhatsApp AI agent live.
Open WhatsApp and chat directly with the Versys Media Help Desk AI agent. Ask about services, pricing, booking a strategy call, or try a normal customer-support style question.
Open WhatsApp and test it
WhatsApp will open with a short test message pre-filled. You can replace it with your own question before sending.
Platform capabilities
More than a chatbot.
The Help Desk is designed as an operating workspace for WhatsApp support. AI can handle routine conversations while your team keeps control of customer records, knowledge, moderation, handoffs, integrations and reporting.
Client-scoped WhatsApp inbox
Incoming Cloud API messages are recorded in the correct client workspace with delivery status and conversation history.
AI replies with your API key
Each client supplies their own OpenAI project/API key and can control the model and permitted AI settings for their workspace.
Human takeover and return to AI
Support can take over a conversation, reply as the team, manage a handoff and later return the chat to AI mode.
Compact customer memory
Useful customer context can be stored separately from full history so the agent does not need thousands of old messages in every prompt.
Customer records
Contacts can include notes, tags, service interest, lead stage, compliance fields, AI memory and historical conversations.
Blocking and moderation
Staff can block contacts manually, review blocked contacts and use configurable automated protections for spam or abuse.
Approved Knowledge Base
Add knowledge manually or import CSV data. Customer-facing approval controls help prevent draft/internal content from reaching the AI.
Reports and audit activity
Track support volume, AI versus human replies, handoffs, integration issues and detailed workspace activity.
Inbox and handoff
AI when it helps. People when they are needed.
Your team can monitor the live inbox, see who is handling a conversation and take over without losing the customer history around the chat.
- Live WhatsApp conversations with AI, Human and Handoff views.
- Customer information visible alongside the conversation.
- Support can block a contact, take over or return an eligible conversation to AI.
- Prompt-injection detections can stop AI processing and create a human handoff.
- Conversation status and message delivery information remain visible to staff.
Client control
Your workspace. Your settings.
Clients are not handed a black-box chatbot. The workspace exposes the operational controls needed to manage support, AI behavior, customer information, integrations and staff access.
AI and communications
Control how automated support is connected and how the AI behaves.
- Your own Meta WhatsApp connection and webhook configuration.
- Your own OpenAI API key, model choice and model settings.
- Private AI system instructions and business-specific behavior.
- AI workflow on/off control for the client workspace.
- Advanced safety thresholds for spam, abuse and suspicious input handling.
- Knowledge Base entries that the AI may use in replies.
Workspace and customer operations
Manage the people, records and workflows around customer support.
- Inbox conversations, handoffs and human replies.
- Contacts, notes, tags, service interest and customer memory.
- Blocked contacts, block reasons and unblock controls.
- Client Admin and Support user accounts with role-based permissions.
- Reporting, integration diagnostics and workspace activity history.
- Operational and compliance-related customer fields where permitted.
Interface previews based on the current Help Desk layout, with fictional contacts and sample data.
Safety and control
Guardrails around automated support.
AI is treated as one component of the support system, not as the security authority. Important controls remain in the application layer and can be reviewed by people.
Client isolation
Chats, contacts, settings, knowledge, credentials and reports are scoped to the client workspace rather than shared across tenants.
Prompt-injection detection
Suspicious attempts to override hidden instructions or claim privileged authority can be stopped and routed to a human handoff.
Spam and abuse controls
Manual blocking and configurable automated rules can stop unwanted contacts before normal AI processing continues.
Audit and traceability
Activity can record who acted, what happened, the affected area, request source, IP and change evidence where available.
No automated safety layer is perfect. High-risk events are designed to stop or hand off rather than giving the AI authority over privileged actions.
How it works
From WhatsApp message to managed conversation.
1Customer messages
A message arrives through the client's connected Meta WhatsApp Cloud API number.
2Help Desk records it
The webhook resolves the client/contact and stores the message in the correct workspace.
3Safety and workflow checks
Blocking, abuse and suspicious-input controls can stop or hand off a message before normal AI processing.
4AI or human replies
Eligible AI-mode chats use the client's OpenAI configuration, while support can take over at any time.
Common questions
What clients usually want to know.
The live demo is the best way to see the workflow using your own support requirements and team structure.
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Can Versys Media help set up the AI agent for our company?
Yes. Start with a setup call to explain your support process. We can help plan the WhatsApp connection, approved knowledge, AI settings, team access and handoff workflow. The exact implementation scope is agreed after discovery.
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Do we need a new WhatsApp number?
That depends on the phone number, your existing WhatsApp setup and Meta's current onboarding requirements. We'll review your options before making any changes.
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How much does a WhatsApp AI agent cost?
There isn't a responsible fixed quote without understanding your workflow. Setup requirements, support needs and third-party usage can affect cost. We discuss scope and account charges on the introductory call.
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What happens if the AI does not know the answer?
The workflow can use approved knowledge and handoff rules so a team member can step in. We recommend testing uncertain questions and sensitive requests before launch. No AI system is error-free.
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Do clients share one WhatsApp or OpenAI account?
No. The product is built around client-scoped workspaces. Clients connect their own supported Meta WhatsApp configuration and their own OpenAI API key.
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Can a human take over from AI?
Yes. Staff can take over a live conversation and, when appropriate, return it to AI later.
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Can the AI use company-specific information?
Yes. The Knowledge Base is intended to hold approved business information the agent can use when answering customer questions.
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Can we block abusive or unwanted contacts?
Yes. The workspace includes manual blocked-contact controls and configurable automated abuse/spam protections.
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Can we see what happened in the workspace?
Yes. Reporting and activity views provide operational visibility, and audit records can capture actor/action/source information where available.
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Is this a broadcast marketing system?
Not in the current build. The Help Desk is focused on customer-service conversations, controlled AI assistance and human support workflows.
See it with your workflow
Let us help set up your company's WhatsApp AI agent.
Tell us what your customers ask most often. We'll talk through the setup, show you the live Help Desk, explain where people can take over, and discuss a realistic rollout for your company.